Terms & Booking Conditions
The conditions that apply when you reserve a carriage with us.
Reservations
A reservation is not final until you receive an approval email from AJ Carriage and Livery. Rebooking is at the discretion of the on-call manager.
Payment and refunds
All purchases are final. Please read the no refund policy before you reserve. A merchant fee may apply to on-site payments.
Weather
Weather does not change a reservation and is not grounds for a refund. We may try to perform the service on another date or ride in the rain. If any unsafe condition arises, service is halted until conditions improve.
Our horses come first
Our service revolves around the care and safe transport of our animals. If a horse is unwell or conditions are unsafe for the horse, the ride may be paused or rescheduled. Your safety is our first concern.
Riders
Carriages seat up to six passengers, including children. Any rider added after the final reservation is charged at adult pricing, whether child or adult.
No-shows
Calls to the number you gave at booking that go unanswered on the day count as a no-show and are not refunded.
Contact
Questions about these conditions: email info@ajcarriage.com or use the booking page.
Reserve Your Carriage
Tell us the date and occasion. We will help you choose the right ride. Carriages seat up to six passengers, including children.