We understand that circumstances may change and you may need to reschedule or cancel your booking. However, due to the high demand for our services and the limited availability of our booking slots, we are unable to offer refunds for purchases made on our platform.
By purchasing a booking slot on our platform, you acknowledge and agree to the following no refund policy:
All purchases are final Weather does not change Reservation and we can not Refund do to bad weather!
We can try to perform service another date or ride in the rain but if any unsafe condition arises all service will be halted until better conditions improve. Please understand that reservations made to transport carriage and horses have other expenses attached so for that reason alone we can't refund a booking due to the weather.
Calls made to your number listed to make purchase that go unanswered count as a NO Show and will not be refunded!
Rebooking is at the discretion of on call managers. Please note that your reservation is not final until you have received a approval email if it is still pending you need to call us at 1-888-334-6199 to see why your reservation has not been approved yet. All reservations subject to Identification and Ride Checks and Service can be refuse for any reason deem necessary by AJCarriage Staff including unsafe actions by riders and there parties so please for your safety adhere to drivers advice and safety precautions.
Thank you We Value your Business!
Information We Collect
We collect two types of information: personal information and non-personal information.
Personal information is information that can be used to identify an individual, such as a name, address, telephone number, or email address. We collect personal information only when it is voluntarily submitted by our users.
Examples of personal information we collect include:
Contact information such as name, email address, postal address, and telephone number
Payment information such as credit card numbers and billing information
Information provided through customer service interactions
Non-personal information is information that does not directly identify an individual. We may collect non-personal information through various technologies, including but not limited to cookies, pixel tags, and web beacons.
Examples of non-personal information we collect include:
Browser type and operating system
Internet service provider (ISP)
Web pages visited before and after using our website
Information about usage of our products and services
How We Use Information
We use information we collect to provide, maintain, and improve our products and services. More specifically, we may use information for the following purposes:
To process transactions and deliver the products and services requested by our users
To respond to customer service inquiries
To send periodic emails regarding our products and services
To improve the content and navigation of our website
To analyze usage of our products and services
Disclosure of Information
We may disclose personal information to third parties for the following reasons:
To fulfill the purpose for which the information was collected
To comply with legal requirements such as a law, regulation, search warrant, subpoena, or court order
To enforce our policies
To protect the rights, property, or safety of AJ Carriage, our users, or others
Security of Information
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal information.
International Transfer of Information
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside of the United States and choose to provide information to us, we transfer the information, including personal information, to the United States and process it there.